![]() We apologize for any inconvenience this has caused and understand how important it is for you to access your account seamlessly. We are genuinely sorry to hear about your experience with our app's recent upgrade. Same result: It accepted my card number, name & birthdate to reset, then when i entered card number and new password, it said “user doesn’t exist.” Update: I have communicated with Boyd Support several times, but their only “fix” was to send me a link to reset my password (which i’d already done twice). I starting to think that Boyd doesn’t value me as a frequent repeat customer! Yes, I did contact Boyd Support, but no help there - they just said to keep trying. I even tried to just access as a guest & it just crashes. ![]() This “upgrade” won’t let me log in - says I don’t exist - and then when i try to create a new account with my card number, it refuses me & says I am already in the system. If I could give zero stars, I would! PLEASE ditch this “upgrade” and go back to the previous app, which I would access frequently to check for promotions & room rates.
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